Our Initiatives

Travel looks a little different right now, but our priorities remain the same. We are still committed to providing you a safe and relaxing hotel stay at all our hotels around the world. That commitment starts with looking at our services and processes to take steps to deliver the safest and most enjoyable experience possible.

Hilton CleanStay

We’re pioneering a new standard of hotel clean. We’ve partnered with RB, maker of Lysol & Dettol, to develop the new Hilton CleanStay program as part of our commitment to providing our guests complete peace of mind during their stay at any of Hilton’s 18 brands.

Supporting All Our Guests

As many destinations begin to re-open, we are supporting your current and future travels with updated policies, new procedures and many of the same great benefits you’ve come to enjoy.

Flexibility for Our Members

We’re here to help you get back to travel and get more of what matters most to you with Hilton. In addition to maximum flexibility, Hilton Honors members enjoy extensions on Points, Status and rollover nights, as well as access to more contactless experiences through the Hilton Honors App.

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Hilton CleanStay

We understand that our guests’ expectations for hotel cleaning and disinfecting have changed. That’s why we’ve taken additional measures beyond our industry-leading cleaning standards by partnering with RB, maker of Lysol & Dettol, to develop our Hilton CleanStay program. This innovative program builds upon our already rigorous cleaning standards by providing enhanced training for Team Members, increased cleaning of public areas and adjusted food & beverage service, to ensure our guests enjoy a worry-free stay.

Supporting All Our Guests

Travel Plan Flexibility

We’ve made adjustments to our reservation policies to provide you with maximum flexibility while travel remains restricted in many parts of the world. For peace of mind of our guests, all individual reservations–even non-cancellable stays–for dates on or before September 30, 2020, are eligible for a full refund. Also, any new bookings booked from now through September 30, 2020, are eligible for free changes and cancellations.

Price Match Guarantee

We know now more than ever you want to know someone has your back. That’s why we continue to offer our Price Match Guarantee. If you find a lower qualified price* on another site, we will be happy to match it and give you 25% off that stay.

Current Services & Amenities

Social distancing continues to be a recommended or required practice in public settings. For your safety, some services or amenities may be modified during your stay. Please check with your hotel for the latest requirements.

Face Coverings Are Now Required

In accordance with CDC and WHO guidelines, we are requiring face coverings in all indoor public areas of all our hotels throughout the U.S., the Caribbean and Latin America, for guests and Team Members. Additionally, we continue to encourage the use of face coverings at our hotels throughout the rest of the world. We appreciate your understanding and look forward to serving you.

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Flexibility for Our Members

The Hilton Honors App

Hilton Honors members continue to have access to more seamless and contactless experiences with the Hilton Honors App. Digital Check-in and Digital Key allow for a contactless check-in experience allowing you to go straight to your selected room. Messaging Hotel Team Members, contactless check-out and reviewing your receipt are also available features at select hotels. Join Hilton Honors and download the app for free.

Your Hilton Honors Points & Status

We understand that earning and using Points is not possible for many of you right now, so we’re making a number of adjustments, including extending your status through the end of 2021.

Rollover Night Extension

We know your travel continues to be limited, and we’ve got you covered. All nights you earn this year from stays between January 1 through December 31, 2020, will automatically be carried over to the 2021 calendar year and count towards your 2021-2023 Tier Status. Note that this update will be reflected in your account by the end of this year.

Hospitality in Action

1 Million Thank Yous

In partnership with American Express, we donated hundreds of thousands of room nights to frontline medical professionals so they would have a place to rest while keeping their loved ones safe. A discounted program continues to be available through participating medical associations.

World Central Kitchen

Expanding on our partnership with American Express and a $1 million donation from them to José Andrés’ World Central Kitchen (WCK), we were able to provide fresh meals to healthcare workers staying at Hilton properties during the coronavirus pandemic.

Supporting Our Communities

Throughout our 101-year history, Hilton has provided hospitality and support to communities in need. The COVID-19 outbreak is no exception. Our hotels around the world continue to amaze us with their local stories of light and warmth at this time.

Our Policy Details

We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve. We will continue to update this page with the latest information regarding booking flexibility, Hilton Honors membership Points and Status, and more.